Hathway chooses Oracle to transition to a new retail biz model

Hathway Cable and Datacom, India’s leading multi-system operator (MSO) and cable broadband service provider has teamed up with Oracle to transform its back-office infrastructure and enhance customer interactions. 

Hathway has selected Oracle Communications Consulting (OCC) to implement Oracle Communications Billing and Revenue Management and Oracle Communications ASAP. OCC is using industry best practices and a solution-driven design method to help Hathway transition to a new retail business model, make its processes more customer-centric and comply with regulatory and license requirements. 

The MSO selected Oracle to upgrade its billing system to enable new retail business models, such as digital addressable systems (DAS), as well as to support new bundles and price plans, personalised promotional offers and real-time customer notifications. 

The business transformation project will help Hathway create a 360-degree customer view across the transaction lifecycle. 

Jagdish Kumar, MD and CEO, Hathway Cable and Datacom, said, “Hathway is rapidly growing into a customer-centric digital distribution company with aggressive plans to expand both its cable TV and broadband businesses. We want to deliver the best products to our customers with top-of-the-line service experience, and we are happy to work with Oracle in our digital retail journey.”

Bhaskar Gorti, SVP and GM, Oracle Communications, said, “In today’s competitive telecommunications environment, the customer experience is a key differentiator for cable service providers looking to reduce churn and increase revenues. We are pleased to see Hathway Cable and Datacom Limited evolves its back-office infrastructure in order to meet industry and governmental standards and support customer-centric business processes.”

In addition, the company plans to implement Oracle Communications Online Mediation Controller to further transform its back-office systems and expedite the design and deployment of new retail offerings and services.

Source: http://cablequest.org/news/digitization-news/item/3868-hathway-chooses-oracle-to-transition-to-a-new-retail-biz-model.htmlSource: http://cablequest.org/news/digitization-news/item/3868-hathway-chooses-oracle-to-transition-to-a-new-retail-biz-model.html