According to global professional services firm Genpact, People are afraid that Artificial Intelligence (AI) will steal their privacy. 59 per cent of respondents think their government should do more to protect personal data from AI.
The survey is a warning call for the government and technology giants to look deeply at safety measures and not just on financial and convenience aspects.
According to Sanjay Srivastava, Chief Digital Officer, Genpact, "AI is a game-changer to improve the customer experience, yet real challenges remain regarding trust and privacy. To encourage adoption, the key is to have visibility into AI decisions, and be able to track and explain the logic behind them. Companies need to break through the 'black box' to drive better insights for their business and give consumers the assurance they need."
Survey added, "Yet over three times more executives (38 per cent) think their customers will prefer service by a chatbot in three years."
Source: http://cablequest.org/index.php/news/national-news/item/11629-people-fear-ai-will-steal-their-privacy-survey
According to Sanjay Srivastava, Chief Digital Officer, Genpact, "AI is a game-changer to improve the customer experience, yet real challenges remain regarding trust and privacy. To encourage adoption, the key is to have visibility into AI decisions, and be able to track and explain the logic behind them. Companies need to break through the 'black box' to drive better insights for their business and give consumers the assurance they need."
Survey added, "Yet over three times more executives (38 per cent) think their customers will prefer service by a chatbot in three years."
Source: http://cablequest.org/index.php/news/national-news/item/11629-people-fear-ai-will-steal-their-privacy-survey
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